Returns & Refund Policy

At Robert Palma Designs, we understand that sometimes a product may not meet your expectations or may not be exactly what you were looking for. That's why we offer a 15 Day Return Policy, allowing you to return your purchase within 15 days of receiving it.

In order to be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Please keep in mind that certain types of items, such as personalized or custom-made jewelry, are not eligible for return.

To initiate a return, please contact our customer service team within 15 days of receiving your order. They will provide you with further instructions and guide you through the return process. Please note that you will be responsible for the return shipping costs.

Once we receive your returned item, our team will inspect it to ensure that it meets the return eligibility criteria. If everything is in order, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

Please keep in mind that it may take some time for the refund to be reflected in your account, depending on your bank or credit card company's processing time. If you have any questions or concerns regarding your refund, feel free to reach out to our customer service team for assistance.

While we strive to provide accurate product descriptions and images on our website, please note that there may be slight variations in color or appearance due to different monitor settings or lighting conditions. These variations do not qualify as defects and are not eligible for return.

At Robert Palma Designs, we are committed to your satisfaction and want you to be completely happy with your purchase. If you have any questions or need further assistance, please don't hesitate to contact our customer service team. We are here to help!